I wonder if the feeling is excitement or horror when you encounter one of these weird problems that seems like it has to be the user.
Not computer related really, but I'm reminded of when my Mom was helping set up macs in the lab at my middle school. I, a 4th grader, tagged along and hung out in the other lab across the hall. I got very incredulous looks when i claimed that there was a lizard in there. It was the Midwest over summer break! I was obviously a kid seeing things. There's no lizards here.
Then I produced it, caught under a bin. It was a brown anole that had come back in a plant sent from Florida. I wasn't crazy that day.
Since you mentioned your mom, mine is not as tech savvy. At one point she needed a computer to type something and print it, a simple use case so I came up with this idea of setting up a computer that would give me no tech support trouble, since I was living in another state. I installed CentOS, libre office and made sure the printer was supported.
I told my mom to keep the system up to date and set up an ssh connection for remote access just in case.
A few months go by and one day I receive a phone call that she cannot find the system updater shortcut anymore. I started to think how I could get Gnome to load over ssh, I was sure she moved the icon accidentally or something but decided to google it just in case.
Lo and behold and there is a bug report that due to some bug in package management dependency resolution the graphic software updater GUI could remove… itself… if the user performed a routine system update. It seemed to even affect RHEL at the time if I’m not mistaken.
A yum install command away over ssh and it was solved but that was the day I realized that no matter how stable a distro is famed to be or how much support it has from a company, there was still lots of work to be done until Linux could be seen as friendly enough for the end user.
Not computer related really, but I'm reminded of when my Mom was helping set up macs in the lab at my middle school. I, a 4th grader, tagged along and hung out in the other lab across the hall. I got very incredulous looks when i claimed that there was a lizard in there. It was the Midwest over summer break! I was obviously a kid seeing things. There's no lizards here.
Then I produced it, caught under a bin. It was a brown anole that had come back in a plant sent from Florida. I wasn't crazy that day.