Iirc they passed the costs from the end user to the hosts by enforcing a much more lenient refund policy than what many hosts had put on their listings?
> Guests who cancel are automatically refunded according to YOUR cancellation policy—unless the cancellation qualifies as an extenuating circumstance or falls under our Guest Refund Policy.
Exactly. And they were not legally allowed to do that. Which is why they are reimbursing hosts. They were flooded with cancellations and did right by the renter, but wanted the host to take the hit, when in reality the broker (AirBnb) is liable.
Yes, particularly those with "strict" policy which was originally no refund, then Airbnb degraded it to 50% refund if cancelled before 14 days, then degraded to 100% refund if the guest had an "extenuating circumstance", then a full refund when virus-related things were added to the ECs.
