Can confirm from around 10 years of customer support experience. Never ask close-ended question (yes/no), but open-ended ones. That is "what is the color of the motherboard" instead of "is the motherboard blue?".
As you and others pointed at out, this is a very general principle. It comes from the fact that close-ended questions sort of puts words in someone's mouth (the trick is sometimes used when you want a poll to yield a specific result).
As you and others pointed at out, this is a very general principle. It comes from the fact that close-ended questions sort of puts words in someone's mouth (the trick is sometimes used when you want a poll to yield a specific result).