This is why promo culture is impossible to remove at bigger companies. Perks of promotion (higher salary, title, status) far outweighs just trying to do right by customers.

Whereas at early-stage startups, the only way to really make a lot of money is to grow the pie, which usually involves serving customers better.

Now that there are so many well-funded startups (https://topstartups.io/) there are more paths to escape the promo BS and still make a great living