That's a good point. I think it would be bearable if they actually had a good feedback platform & interact with their users. Feedback Hub is just terrible: slow, featureless & built on top of their buggiest ui platform.

Unfortunately their audience is probably too big.

There's no business case for reading bug reports.

Crowdsource it. (Microsoft could) start a website called WeHeardYouLetsFixTeams.com where users submit bug reports for Teams out in public, other people vote on how much each bug is a pain point for them, the Teams, er team commits to fixing the top 5 each quarter. Do a whole media circus around it. Do a sales push to get people off Slack/Zulip/Discord/Telegram/Meet/etc. Get some industry accolades for listening to your users.

Only when you are a monopoly