Agreed. Food now is made to order, rather than being ready and waiting (likely to reduce stock waste). Last time I went there was hardly a queue, wasn't rush-hour (was quite dead actually, few staff, fewer customers).

Food still took 15 minutes, fries were cold, the main meal was nice but was overall disappointing for the eye-watering cost compared to days gone by.

And a few guys collecting for delivery which has split their focus from in-resturant customers.

Can see why people have moved on.