> There is no such thing as an AI strategy. There is only Business Process Optimization (BPO).
Here’s your Ai strategy: every few months re-evaluate agent fitness and start switching over. Remember backstops and canaries.
Details:
Businesses usually assign responsibilities to somewhat flaky employees, with understanding there will be a percentage of errors. This works ok so long as errors don’t fluctuate wildly and don’t amplify through the system. Most business processes are a mess and that works ok.
Once agents become less flaky and there are enough backstops to contain occasional damage business will start switching.
Bold presumption that businesses have any useful way to evaluate agent fitness. Hell, they struggle to evaluate human fitness and do basic things like plan and execute OKRs. What makes you think they’d be any good at continuous quality improvement on entities that can’t correctly explain their own reasoning?
Here’s your Ai strategy: every few months re-evaluate agent fitness and start switching over. Remember backstops and canaries.
Details:
Businesses usually assign responsibilities to somewhat flaky employees, with understanding there will be a percentage of errors. This works ok so long as errors don’t fluctuate wildly and don’t amplify through the system. Most business processes are a mess and that works ok.
Once agents become less flaky and there are enough backstops to contain occasional damage business will start switching.