I think this is what I’m running into. Other teams want my team to make tooling to simplify some data processing workflow. Nice UIs and such. But they can’t and generally won’t show me the written-down process for how it’s actually done today. Or how they’re going to do it manually as they develop their side of things.

Which leads us to turning into a different team: we have to go figure out what the process engineering even is, which means becoming a bigger expert than they are at the process they want us to make tooling for.