this Corporate Americanism is of only positivity and fake smiles is exactly how we end up with enshittified products, because no one is ever called out for it. If the feedback is too soft, it just gets swept under the rug.
No, the edits are better. The original message made unwarranted assumptions, and used intentionally inaccurate language. That's objectively bad communication.
It's not a binary choice between insults (escalates conflict, destabilizes rational decision making) vs hiding your opinions. That's what the word tact is for. It's simply, quite literally, a skill issue if someone can't find a middle ground between those two failure modes.
we need less self censorship, not more.