I feel like the cloud hosting companies have lost the plot. "They can provide better uptime than us" is the entire rationale that a lot of small companies have when choosing to run everything in the cloud.
If they cost more AND they're less reliable, what exactly is the reason to not self host?
> If they cost more AND they're less reliable, what exactly is the reason to not self host?
Shifting liability. You're paying someone else for it to be their problem, and if everyone does it, no one will take flak for continuing to do so. What is the average tenure of a CIO or decision maker electing to move to or remain at a cloud provider? This is why you get picked to talk on stage at cloud provider conferences.
(have been in the meetings where these decisions are made)
For a start-up it's much easier to just pay the Cloud tax than it is to hire people with the appropriate skill sets to manage hardware or to front the cost.
Larger companies on the other hand? Yeah, I don't see the reason to not self host.
Plus, when you self-host, you can likely fix the issue yourself in a couple of hours max, instead of waiting indefinitely for a fix or support that might never come.
I mean, I still prefer to have the ability to fix it myself, because I know I can probably do it in 1h max. I know this doesn't apply to most people, especially those outside of HN though.
Even if resolution times are equal, there is some comfort in being able to see the problem and make progress on it to feel like you're actively doing something. I work in a large enterprise and we have a team dedicated to managing critical incidents and getting everyone together for a resolution. When a 3rd party vendor is the reason for the outage, those calls are really awkward. It's a bunch of people sitting around pressing F5, all frantically trying to make it look like they are actively helping, when no one is actually doing anything, because they can't.
I equate it to driving. I'd rather be moving at a normal speed on side streets than sitting in traffic on the expressway, even if the expressway is technically faster.
Today a client is having some issue with Zoom because of some artificial rate limits they impose. Their support is not responding, the account can't be used, courses can not be held and there's not much we can do.
We already started looking into moving away from Zoom, I suggested self-hosting http://jitsi.org
Based on their docs, self-hosting is well supported, and probably a $50-$100 server is more than enough, so a lot cheaper than Zoom.
Artifical limits, because they have 40 paid licenses that they can not use, because of a non-disclosed assignment limit that is NOT mentioned in the pricing page nor in the ToS.
If a company doesn't respond to this it tells you they likely only respond to lawsuits. As a paying customer whose business operations are impacted, you should have standing to sue. Your company could potentially extract from Zoom the entirety of the money that their dumb decision made your company lose. Consult a lawyer for actual advice and next steps.
Of course, it's also possible you signed a contract that basically says "we can just decide not to work and you can't do anything about it" in which case, sucks, and fire whoever negotiates your B2B contracts. But also, those clauses can be void if the violation is serious enough.
Probably not worth the effort, for a couple days of downtime, we'll just move somewhere else.
But I agree, I recognize the silence in that forum thread that was locked without a resolution: some boss said "let they complain or pay, we don't care about them otherwise".
I feel like the cloud hosting companies have lost the plot. "They can provide better uptime than us" is the entire rationale that a lot of small companies have when choosing to run everything in the cloud.
If they cost more AND they're less reliable, what exactly is the reason to not self host?