Since you mentioned your mom, mine is not as tech savvy. At one point she needed a computer to type something and print it, a simple use case so I came up with this idea of setting up a computer that would give me no tech support trouble, since I was living in another state. I installed CentOS, libre office and made sure the printer was supported.
I told my mom to keep the system up to date and set up an ssh connection for remote access just in case.
A few months go by and one day I receive a phone call that she cannot find the system updater shortcut anymore. I started to think how I could get Gnome to load over ssh, I was sure she moved the icon accidentally or something but decided to google it just in case.
Lo and behold and there is a bug report that due to some bug in package management dependency resolution the graphic software updater GUI could remove… itself… if the user performed a routine system update. It seemed to even affect RHEL at the time if I’m not mistaken.
A yum install command away over ssh and it was solved but that was the day I realized that no matter how stable a distro is famed to be or how much support it has from a company, there was still lots of work to be done until Linux could be seen as friendly enough for the end user.
I told my mom to keep the system up to date and set up an ssh connection for remote access just in case.
A few months go by and one day I receive a phone call that she cannot find the system updater shortcut anymore. I started to think how I could get Gnome to load over ssh, I was sure she moved the icon accidentally or something but decided to google it just in case.
Lo and behold and there is a bug report that due to some bug in package management dependency resolution the graphic software updater GUI could remove… itself… if the user performed a routine system update. It seemed to even affect RHEL at the time if I’m not mistaken.
A yum install command away over ssh and it was solved but that was the day I realized that no matter how stable a distro is famed to be or how much support it has from a company, there was still lots of work to be done until Linux could be seen as friendly enough for the end user.